How We Rate

We put every online casino through a rigorous evaluation process that takes weeks to complete. Our team of experienced reviewers examines each platform across multiple visits, testing everything from game selection to withdrawal processing times. We create real player accounts, make actual deposits, and play games just like you would – because we believe authentic testing produces the most reliable ratings.

Security and Licensing: Your Safety Comes First

Before we even consider rating a casino's games or bonuses, we verify their licensing status and security measures. We check for valid licenses from state gaming commissions, examine SSL encryption protocols, and review their data protection policies. Casinos that cut corners on player safety automatically receive lower scores, regardless of how attractive their welcome bonuses might be. We also investigate their track record with regulators and look for any history of player complaints or security breaches.

Payout Speed and Banking Options: Getting Your Money Fast

Nothing frustrates players more than waiting weeks for a withdrawal, so we test every casino's payout process firsthand. We measure actual processing times for different withdrawal methods, from e-wallets to bank transfers, and evaluate the variety of banking options available. Top-rated casinos typically process e-wallet withdrawals within 24 hours and offer multiple deposit methods with reasonable minimum limits. We also factor in any withdrawal fees and the clarity of their banking terms.

Game Selection and Software Quality: Where the Fun Happens

We evaluate each casino's game library for both quantity and quality, testing slots, table games, and live dealer options across desktop and mobile platforms. Our reviewers play games from different software providers to assess graphics, gameplay smoothness, and loading speeds. We pay special attention to popular titles that US players love, including progressive jackpot slots and live blackjack variations. Casinos with exclusive games or unique features often score higher in this category.

Customer Support: When You Need Help

Our team contacts customer support multiple times using different methods – live chat, email, and phone when available. We ask both simple and complex questions to gauge response times and the quality of assistance provided. The best casinos offer 24/7 support with knowledgeable representatives who can quickly resolve account issues, explain bonus terms, and help with technical problems. We also evaluate their FAQ sections and help resources for players who prefer self-service options.